Refunds and returns

ZOHAR Exchange, Return and  Delivery Policy

 

 

Australian consumer law ACCC:

We are not required to provide a refund or replacement due to a customer change of mind.

Customer can choose refund or exchange if an item has a major problem such as:

 

Has a problem that would stop someone from buying the item is they had known about it.

Product is unsafe, broken or damaged at the time of purchase.

Product is significantly different from the sample or description.

Does not do what we said it would, or what customer asked for and can not be easily fixed.

 

Alternatively, customer can choose to keep the item and we will compensate customer for any drop-in value.

If problem is not major, we will repair the item within reasonable time up to 7 days.

Always give customer their receipt at the time of purchase as a proof of purchase.

Exchange and Return

 

ZOHAR reserves the right to modify and change their policies, at any time. Any changes will be published on our website.

ZOHAR extends a 7 day exchange/credit note for change-of-mind on purchases, strictly no refund. The Australian Consumer Law does not require businesses to offer change-of-mind exchange but we want to extend this generous offer to ZOHAR customers.

Health and Hygiene Laws restrict the return of Hair clips, Hair pins and Earrings. These categories of ZOHAR purchased items must be in an unused condition with all swing tags and hygiene stickers attached to be considered for exchange or credit note. Worn Hair clips, Hair pins and Earrings are not refundable nor exchangeable.

  • Purchased items subject to manufacturing fault will be repaired.

  • Purchased items subject to manufacturing fault that are deemed unrepairable at ZOHAR discretion will be accepted for exchange, store credit or refund.

In which cases may I exchange/return an item?

In Store

The item has a manufacturing fault.

In the event that a purchased item is deemed faulty, ZOHAR will repair the product to the intended standard if returned with the original receipt. If the item can’t be repaired, an exchange or store credit for the faulty product will be offered in accordance with your rights under Australian Consumer Law.

All store credits will be valid for 3 months from the date of issue.

Online

The item doesn’t match.

If an item purchased online doesn’t match, please email us for a Return Authorisation number and explain the reason for exchange within 24 hours of delivery. Return item/s must be received within 7 days of notification. Please note, we don’t under any circumstance accept exchanges for our jewellery products due to hygiene and health guidelines.

An exchange package must:

  • Be clearly marked with the Return Authorisation number.

  • Be in a new and unworn condition with swing tags still attached.

  • Include the original order confirmation that was enclosed with your package

  • Include a prepaid postbag for the return of your item/s (we recommend Express Post satchels as they can be tracked, ZOHAR is not liable for any items lost in transit.)

  • International exchange or returns must be labelled with RETURN OF GOODS on the outside of the package. Please contact us for a quote for return shipping – this amount will be invoiced to you for payment before we exchange it. 

The item has a manufacturing fault

In the event that an online purchase is deemed faulty, please email us for a Return Authorisation number and explain the reason for return.

 

ZOHAR will repair the product to the intended standard if returned with the original receipt. If the item can’t be repaired, an exchange or store credit for the faulty product will be offered in accordance with your rights under Australian Consumer Law.

All store credits will be valid for 3 months from the date of issue.